Returns & Exchanges

Returns

It may happen that the product you ordered does not meet your expectations. You may cancel and return your order within 14 days of receipt without providing a reason. Returns are at your own expense.

Step 1: Mark on your packing slip which items you want to return.

Step 2: Send your package to the following address:
PassionforLinen, Houtstraat 9, 5911 JB Venlo

Step 3: Drop off the package at a parcel point.

Step 4: Keep your track and trace code until the correct amount has been refunded to your account.

If you have any questions, please contact us at [email protected] or call us at +31 (077) 3031090.

Return Conditions:

For hygienic reasons, it is not allowed to remove the items from the packaging. If you want to feel the fabric, you may open the packaging, but you are not allowed to unfold it. The product must be returned in its original, undamaged packaging, unused, and with sufficient postage.

You may cancel and return your order within 14 days of receipt without providing a reason.
The costs for returning your package are at your own expense.
Passion for Linen is not responsible for lost or damaged return packages. We therefore recommend that you keep the track and trace code until the refund has been processed.

Once we have received and processed the return package and returned items in good condition, you will receive a confirmation email from us. We aim to process your return within 3-5 working days after receipt. After this, we will refund the amount as soon as possible. Our goal is to process the refund within 7 working days after your return has been handled.

Exchanges

Would you like to order a different item, color, or size? Please place a new order to ensure that the desired item is still in stock.